Our Commitment To Privacy

arcona.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties.

This policy describes the personal information we collect about you, why we collect it, how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact arcona.com customer service in any of three ways:

Send us an e-mail

Call us at (877) 272-6620

Write to us at:

ARCONA, Inc.
21730 Nordhoff Street.
Chatsworth, CA 91311
Telephone: 818-280-0866
FAX: 818-280-0877

If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.

What kind of information does arcona.com collect?

We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website, place an order online or by phone, make an in-spa purchase, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online or by phone.

How does arcona.com use my information?

When you place an order or make a purchase from arcona.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online, over the phone or at one of our spa's), we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.

Does arcona.com share my information with third parties?

ARCONA, Inc., reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of ARCONA, Inc.

How do I access my information? How do I change or delete my information?

You can review, change or delete certain personal information related to your use of our online sites (e.g., name and contact information). To access your information online, simply click "Sign In /Register" at the top of any page, sign in when prompted to do so, and you'll be able to edit your personal information. You can also ask us to update your personal information, by calling us at 800-657-9991 writing us at ARCONA, Inc. 21730 Nordhoff Street, Chatsworth, CA 91311 or you may click here to e-mail arcona.com customer service. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. Please note that any requests to update your personal information may take up to 1-5 business days for your e-mail request and 1-2 weeks to process your postal mail request.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by calling us at (877) 272-6620, writing us at ARCONA, Inc. 21730 Nordhoff Street, Chatsworth, CA 91311or by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 5 business days to process your e-mail request, and 1-2 weeks to process your postal mail request, during which period you may continue to receive communications from ARCONA, Inc.

Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.

How does arcona.com protect kids' privacy?

ARCONA is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13.

What are cookies? How does arcona.com use cookies on its site?

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.

Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.

For our customers using Internet Explorer 6.0:

If you are shopping on arcona.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium". If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify. Please click here for instructions. As always, you can place your order by phone at (877) 272-6620.

To change your privacy settings to "Medium":

Select "Internet Options" from the "Tools" Menu
Click the "Privacy" Tab
Set the Privacy Slider to "Medium"
Click "OK"

To override your current cookie handling practices for individual sites:

Select "Internet Options" from the "Tools" Menu
Click on the "Edit" button in the "Override cookie handling for individual websites" section. This will open the "Per Site Privacy Actions" dialogue box
Type "www.arcona.com" in the "Address of Website" box
Click the "Allow" button
Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box
Click the "OK" button to close the "Internet Options" dialogue box and apply your changes

Is my information secure?

Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.

Digital certificates secure communications between your browser and our secure servers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over networks like the Internet, company intranets or extranets.

Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised en route. Digital certificates facilitate these security measures, which in turn allow applications like e-mail, on-line trading, and credit card purchasing, to be executed in a more secure environment.

SSL encrypts your order information to avoid the decoding of that information by anyone other than ARCONA, Inc.. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see a closed lock or a unbroken key (depending upon your browser), then SSL is active. (You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https.")

Our site uses Full 128-bit encryption technology.

Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at arcona.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please place your order by phone at (877) 272-6620.

What about links to other websites and services?

The arcona.com website may contain links to other sites. ARCONA, Inc. does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. ARCONA, Inc. is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Effective April 1, 2007
Last Revised July 17,2007