Finding Products Right for You

We at ARCONA would like to assure that you are using the most appropriate products for your skin and hair/scalp type. In order to assist you in determining the optimum skin and hair care regimen for you, we encourage you to utilize our personal consultation by calling us at (877) 272-6620 or email us at Customer Service and we would be happy to assist you.

Order History and Reordering

If you want to check the status of your order, visit Your Order History by logging into Your Account. Once logged-in you can view all previous orders, check on the status of the order and easily reorder the same items from a previous order.

My Favorites

As you browse arcona.com you can add items that you would like to add to Your Favorites for easy reference on subsequent visits. Once you have created an account you can easily add items to your favorites for future reference.

Change Submitted Orders

If you need to change an order you have already placed, please contact a ARCONA Customer Representative at (877) 272-6620 or email us. To expedite your request, please have your order invoice number available.

Report Order Problem

If your order is missing a product, contains a damaged item, or other concern, please contact a ARCONA Customer Representative at (877) 272-6620 or email us at Customer Service. To expedite your request, please have your order number available.

Returns & Exchanges

ALL RETURNS MUST BE WITHIN 30 DAYS OF PURCHASE AND ARE SUBJECT TO A 15% RESTOCKING FEE, INCLUDING SHIPPING AND HANDLING WHEN APPLICABLE.

DUE TO NATURAL INGRIDIENTS USED IN OUR PRODUCTS, COLOR AND COMPOSITION MAY VARY. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. THE SHELF LIFE OF UNOPENED PRODUCTS IS APPROXIMATELY TWO YEARS.

Should you ever buy anything from us that is not pleasing to you, please contact a ARCONA Customer Representative at (877) 272-6620 or email us at Customer Service.

Order Cancellations

All orders are processed upon you completing your online order with us. If you wish to cancel your order please contact a ARCONA Customer Representative at (877) 272-6620 or email us at Customer Service immediately, as most orders are shipped same day they are received.

Voids and Credits

Should you request that your order be cancelled, please allow 1-3 business days for us to either void or credit your transaction.