SHOPPING
Assistance
Online Ordering
Shopping
Shipping
Privacy Policy
Security
Contact Us
Shopping

We at ARCONA would like to assure that you are using the most appropriate products for your skin and hair/scalp type. In order to assist you in determining the optimum skin and hair care regimen for you, we encourage you to utilize our personal consultation by calling us at (877) 272-6620 or email us at Customer Service and we would be happy to assist you.

If you want to check the status of your order, visit Your Order History by logging into Your Account. Once logged-in you can view all previous orders, check on the status of the order and easily reorder the same items from a previous order.

As you browse arcona.com you can add items that you would like to add to Your Wish List for easy reference on subsequent visits. Once you have created an account you can easily add items to your Wish List for future reference.

If you need to change an order you have already placed, please contact a ARCONA Customer Representative at (877) 272-6620 or email us. To expedite your request, please have your order invoice number available.

If your order is missing a product, contains a damaged item, or other concern, please contact a ARCONA Customer Representative at (877) 272-6620 or email us at Customer Service. To expedite your request, please have your order number available.

We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you may return the items within 30 days of delivery.

Open Product(s) returns must be within 30 days of delivery. A refund in the form of original payment will be given.

Unopened Product(s) returns may be exchanged or refunded within 30 days of delivery. A refund in the form of original payment will be issued.

All product returns must have been purchased through the arcona.com website or ARCONA studio. A Return Authorization number must be obtained prior to the return of any product. Contact 877-272-6620 or info@arcona.com for a Return Authorization.

If you have purchased ARCONA products through another retail location, please contact that specific retailer for their return instructions.

All Black Friday sales and discounted items are final sales.

All orders are processed upon you completing your online order with us. If you wish to cancel your order please contact a ARCONA Customer Representative at (877) 272-6620 or email us at Customer Service immediately, as most orders are shipped same day they are received.

Should you request that your order be cancelled, please allow 1-3 business days for us to either void or credit your transaction.